Below is a list of the most frequently asked questions about our cleaning services. We hope they will be helpful.

Is a long-term contract required for service?

Flexibility at Your Service. At Elite Cleaning Contractors Limited, we tailor our services to fit seamlessly into your beeds. We offer our exceptional cleaning solutions without the need for long-term contracts or commitments, giving you the freedom and flexibility you deserve.

Are you insured?

Yes. Clany is fully insured with £10,000,000 liability insurance to protect your spaces and to give you peace of mind.

What cities/towns do you service?

We provide cleaning services for cities/towns in West Midlands and surrounding areas.

What all is included in your cleaning service?

Please review our thorough house cleaning checklist for a list of services we perform for each type of cleaning once provided with our transparent quote.

What is green Space Cleaning?

We pamper all our clients with our Ecofriendly cleaning products. There is no extra charge for this. The difference is that your premises is cleaned with Natural Cleaning Products and free of harsh cleaning chemicals.

Do you provide the cleaning supplies?

Yes. We furnish everything needed to clean your home free of charge. We are also apply to supply you with regular supplies needed for your spaces such tissue, sanitisers, soap and more.

What should I expect on my first appointment?

We will arrive at your space, we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your space. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.

How long have you been cleaning spaces?

We have been providing professional house cleaning services since 2015.

Do I need to do anything before you arrive?

The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. “It’s best if people pick up or straighten up their items," like toys and clothes.

Will I have the same cleaning person each visit?

Yes. You will have the same cleaning professional for each visit. We know how important it is to have someone you know and trust cleaning your home. You will have a team of two cleaners (same team) for each cleaning.

What will it cost to have my space cleaned?

The cost will depend on how large your space is and the amount of cleaning required. This is why we offer all clients a FREE quote at the beginning to ensure we provide you with a bespoke cost and services that meet you needs. Request for a free quote today.

Do I need to be around the day of cleaning?

Some customers prefer scheduling cleaning appointments while they are away, while others like to be around during the process. This is up to you. Regardless of your schedule, you are certain to receive superior cleaning service - guaranteed!

Can I skip or reschedule an appointment?

If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together.

How will you enter my space on my scheduled days of cleaning?

We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key/fob. 2. You can leave a key under a door mat the day of cleaning. 3. You can give us the code to the garage. 4. You can leave the door unlocked the day of cleaning.

What if I am not satisfied with my cleaning?

Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.

Do you offer cleaning gift certificates?

Yes. You can purchase a cleaning gift certificate for just about any occasion. This can be an ideal gift to provide additional comfort and support to your employees. Please, reach out to us to discuss this.

How and when do I pay for my cleaning services?

At Elite Cleaning Contractors Limited, we align our payment options with the flexibility of our cleaning plans. Whether you opt for a monthly schedule or another of our tailored services, we accommodate a variety of payment methods for your convenience. We accept major credit cards, debit card payments, and bank transfers.